Mod Bots offer excellent shipping rates. We know how hard it is waiting for your parcel of fluffy goodies to arrive so we fast track all orders with Same Day $9.95 Express Post Shipping. We also give our customers free postage for purchases over $150! Please note that free postage is not an Express service. We will contact you immediately if there are any changes to delivery timesdue to unforeseen circumstances.
All orders are sent via Australia Post and you will be notified of your parcel’s tracking number. If you are not home when the parcel is delivered the driver will either leave the parcel in a location that they deem to be secure or leave a card advising you of how to collect it.
Once your parcel has left our premises it is the responsibility of Australia Post. We cannot accept responsibility for lost items, missing items or damaged items during transit by Australia Post. We are not obliged to replace lost, missing or damaged items.
Large orders such as bulk nappy packs may be shipped to you direct from our suppliers. This reduces delivery times for you and prevents the unnecessary (and carbon producing) transportation of goods from one side of the country to the other, and then sometimes back again!
We also give customers in our local community Free Delivery. This includes all suburbs of Busselton, and at this stage does not include Vasse and Ambergate.
If your purchase is a gift we offer Free Gift Wrapping and then send it direct to the lucky recipient.
Credit card processing and PayPal credits are all securely processed through PayPal. There is no need to sign up with PayPal in order to pay with your credit or debit card. Please contact me on 0409941066 if you have any problems with payment.
Bank Transfer (or Direct Deposit)
You may transfer your payment into Mod Bots account via your online banking.
Please select “Bank Transfer” at checkout. The bank transfer account details will be emailed to you automatically once the order is placed. Payment will need to be received within 3 days of Mod Bots receiving the order. After this time period we will contact you to check if you have completed the transfer. If we have not received a reply from you after 7 days the order will be cancelled.
Mod Bots reserves the right to cancel orders and refund customers’ money because of pricing errors (or for any reason).
If you wish to cancel an order please contact us as soon as possible on 0409941066. Please note that we ship on the same day in most cases and orders are unable to be cancelled after they have been shipped.
Exchanges will be offered on goods returned in original, unused condition, within 14 days of receipt. It is the customer’s responsibility to pay for all associated postage costs. Proof of purchase must be supplied. Please note we are unable to refund except in the case where the product is defective.
Manufacturers provide guarantees that their products are of an acceptable quality and match the item description. Warranty periods provided by manufacturers will be honoured. To ensure the warranty remains valid we recommend following the manufacturer’s instructions. Please email us at firstname.lastname@example.org if you believe the product is defective and we will organise its return as soon as possible. Proof of purchase must be supplied.
We only use your personal information for the purposes for which you give it to us and for related, internal management and internal marketing purposes. Please be assured that any personal information collected by Mod Bots through subscription, correspondence, or placing an order, such as name, email address, and postal address, is strictly confidential and will not be passed onto a third party, unless required by law to do so. If you are on our email list, you may opt out of further contact from us by clicking the unsubscribe option contained in all emails sent to you.
Join Mod News and Save $5 on Your First Order
Please note that this offer is for purchases over $30 excluding postage. It is limited to one coupon per customer. The coupon must be used within 12 months.
Gift Vouchers are purchased just like any other item in our store. Gift Cards can be posted to yourself or the recipient or you may choose to have an electronic gift card instead that can be emailed to yourself or the recipient. Please include your preference in the comments section at checkout.
If any product purchased with a Gift Voucher is subsequently exchanged for a product of a lower price, any money owing will be provided on a revised Voucher. Gift Vouchers are valid for 12 months from the date of issue. Gift Vouchers cannot be returned or refunded.
Mod Bots are pleased to offer Payment Plans to our customers where we will hold your order until a series of paid instalments are completed. We require a 20% deposit and fortnightly instalments to be completed up to a maximum of 12 weeks. An electronic invoice will be sent to you via email, three days prior to each instalment due date. Instalment payments are to be made on the payment due date specified and must be finalised by the expiry date. Please select Bank Transfer at checkout and include the words “Payment Plan” in the comments section at checkout and we will contact you with further information, including a Payment Plan Agreement. Please find terms and conditions below:
– The minimum total purchase of $100 (not including postage) is required.
– A deposit of 20% of the total order must be paid within 2 days of the order being placed or the order will be cancelled.
– Minimum instalments are required to be paid fortnightly.
– No part of the Payment Plan goods can be separated and collected by the customer until final payment is made.
– If the Payment Plan is cancelled, a termination fee of 20% of the total order will be charged, and any remaining monies will be refunded to you.
– Once final payment has been received, your order will be dispatched.
– If the total amount has not been paid within the specified period, the items will be returned to stock and all payments made will be refunded, less the termination fee of 20% of the total order.
– Mod Bots will consider cancellation of the Payment Plan and 100% refund in certain unforeseen circumstances.