Mod Bots offer excellent shipping rates. We know how hard it is waiting for your parcel of fluffy goodies to arrive so we fast track all orders with $9.95 Express Post Shipping. We also give our customers free postage for purchases over $150! Please note that free postage is not an Express service. We will contact you immediately if there are any changes to delivery timesdue to unforeseen circumstances.
All orders are sent via Australia Post and you will be notified of your parcel’s tracking number. If you are not home when the parcel is delivered the driver will either leave the parcel in a location that they deem to be secure or leave a card advising you of how to collect it.
Once your parcel has left our premises it is the responsibility of Australia Post. We cannot accept responsibility for lost items, missing items or damaged items during transit by Australia Post. We are not obliged to replace lost, missing or damaged items.
Large orders such as bulk nappy packs may be shipped to you direct from our suppliers. This reduces delivery times for you and prevents the unnecessary (and carbon producing) transportation of goods from one side of the country to the other, and then sometimes back again!
Credit card processing and PayPal credits are all securely processed through PayPal. There is no need to sign up with PayPal in order to pay with your credit or debit card. Please contact me on 0409941066 if you have any problems with payment.
Bank Transfer (or Direct Deposit)
You may transfer your payment into Mod Bots account via your online banking.
Please select “Bank Transfer” at checkout. The bank transfer account details will be emailed to you automatically once the order is placed. Payment will need to be received within 3 days of Mod Bots receiving the order. After this time period we will contact you to check if you have completed the transfer. If we have not received a reply from you after 7 days the order will be cancelled.
Mod Bots reserves the right to cancel orders and refund customers’ money because of pricing errors (or for any reason).
If you wish to cancel an order please contact us as soon as possible on 0409941066. Please note that we ship on the same day in most cases and orders are unable to be cancelled after they have been shipped.
Manufacturers provide guarantees that their products are of an acceptable quality and match the item description. Warranty periods provided by manufacturers will be honoured. To ensure the warranty remains valid we recommend following the manufacturer’s instructions. Please email us at firstname.lastname@example.org if you believe the product is defective and we will organise its return as soon as possible. Proof of purchase must be supplied.
We only use your personal information for the purposes for which you give it to us and for related, internal management and internal marketing purposes. Please be assured that any personal information collected by Mod Bots through subscription, correspondence, or placing an order, such as name, email address, and postal address, is strictly confidential and will not be passed onto a third party, unless required by law to do so. If you are on our email list, you may opt out of further contact from us by clicking the unsubscribe option contained in all emails sent to you.
Gift Vouchers are purchased just like any other item in our store. Gift Cards can be posted to yourself or the recipient or you may choose to have an electronic gift card instead that can be emailed to yourself or the recipient. Please include your preference in the comments section at checkout.
If any product purchased with a Gift Voucher is subsequently exchanged for a product of a lower price, any money owing will be provided on a revised Voucher. Gift Vouchers are valid for 12 months from the date of issue. Gift Vouchers cannot be returned or refunded.